“How are you today Philip?”
“Philip, did you hear me? I said how are you today.”
I doubt any of us would ever blatantly ignore someone that walked up to you and said hello. It’s just rude. However, it happens all the time with email, chat, voice messaging, and texts. Why? Do people actually think they are invisible behind a keyboard?
Of course, we cannot control how others deal with communication etiquette. It’s up to them. We can control how we treat our electronic communications with our clients, our co-workers, and our suppliers. One simple principal should remembered: “Treat others the same way you would like to be treated.”
For Informatech employees, that should mean that timely response is the norm. What if you don’t know the answer to the question being posed? Well, how would you respond if it were face to face? You would say, “I’m not sure how to answer you right now. Let me get back to you tomorrow (or the end of the week, or by a specific date). Never is ignoring the request acceptable.
There. I got that off my chest. Oh — in case you can’t get hold of me, here’s my contact info: